:root{color-scheme:light;--red:#d91b48;--red-dark:#b8133b;--red-soft:#fff0f4;--ink:#232229;--muted:#716d78;--line:#e8e5eb;--bg:#f6f5f8;--white:#fff;--green:#087443;--green-soft:#ddf7e9;--amber:#9a6200;--amber-soft:#fff3cf;--blue:#40578e;--blue-soft:#edf1ff;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink)}button,input,textarea,select{font:inherit}button{cursor:pointer}.hidden{display:none!important}h1,h2,h3,p{margin-top:0}.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top left,#ffe1e9,transparent 40%),var(--bg)}.login-card{width:min(410px,100%);background:#fff;border:1px solid var(--line);border-radius:22px;padding:30px;box-shadow:0 22px 60px rgba(36,25,31,.11);display:grid;gap:16px}.login-card h1{margin-bottom:5px}.login-card p{margin-bottom:0;color:var(--muted)}.brand-mark{width:56px;height:56px;border-radius:17px;display:grid;place-items:center;background:linear-gradient(135deg,var(--red),#ff5e80);color:#fff;font-size:27px;font-weight:900}.brand-mark.small{width:42px;height:42px;border-radius:13px;font-size:20px}label{display:grid;gap:6px;font-size:13px;font-weight:750}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:#fff;color:var(--ink)}textarea{resize:vertical}input:focus,textarea:focus,select:focus{outline:3px solid rgba(217,27,72,.11);border-color:var(--red)}input[type=color]{width:68px;height:42px;padding:4px}.primary,.secondary,.danger{border:0;border-radius:10px;padding:10px 15px;font-weight:800}.primary{background:var(--red);color:#fff}.primary:hover{background:var(--red-dark)}.secondary{background:#fff;color:var(--ink);border:1px solid var(--line)}.danger{background:#b42318;color:#fff}.small-button{padding:8px 11px;font-size:13px}.link-button,.text-button{padding:0;border:0;background:none;color:var(--red);font-weight:800;text-align:left}.error{color:#b42318!important;min-height:1.1em}.app-shell{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.sidebar{position:sticky;top:0;height:100vh;background:#25242c;color:#fff;padding:24px 16px;display:flex;flex-direction:column;gap:27px}.sidebar-brand{display:flex;align-items:center;gap:12px;padding:0 3px}.sidebar-brand>div:last-child{display:grid}.sidebar-brand span{font-size:12px;color:#aaa7b2}.sidebar nav{display:grid;gap:5px}.nav-button{border:0;background:transparent;color:#cbc8d0;text-align:left;padding:11px 13px;border-radius:10px;font-weight:720;display:flex;align-items:center;justify-content:space-between;gap:8px}.nav-button:hover,.nav-button.active{background:#3c3943;color:#fff}.badge{min-width:22px;padding:2px 6px;border-radius:999px;background:var(--red);color:#fff;text-align:center;font-size:11px}.sidebar-user{margin-top:auto;display:grid;gap:5px;padding:0 3px;font-size:12px;overflow-wrap:anywhere}.sidebar-user>span{color:#bdb9c3}.role-label{width:max-content;padding:3px 7px;border:1px solid #504d57;border-radius:999px}.main-content{padding:34px;min-width:0}.mobile-header{display:none}.page{display:none;max-width:1320px;margin:0 auto}.active-page{display:block}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:22px}.page-heading h1{margin:0;font-size:31px;letter-spacing:-.03em}.page-heading p{margin:5px 0 0;color:var(--muted)}.toolbar{display:flex;gap:9px;align-items:center}.toolbar .search{min-width:250px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}.stat-card,.panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px}.stat-card{display:grid;gap:7px}.stat-card>span,.stat-card small{color:var(--muted)}.stat-card strong{font-size:31px;line-height:1}.dashboard-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.panel-heading,.dialog-title,.conversation-head{display:flex;align-items:flex-start;justify-content:space-between;gap:15px}.panel-heading h2{font-size:19px;margin-bottom:14px}.action-list{display:grid;gap:9px}.action-item{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:12px;border:1px solid var(--line);border-radius:11px}.action-item div{display:grid;gap:3px}.action-item small{color:var(--muted)}.empty-text{padding:24px;text-align:center;color:var(--muted)}.table-wrap{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:16px}table{width:100%;border-collapse:collapse}th,td{padding:14px 16px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}th{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.025em}tbody tr:last-child td{border-bottom:0}.user-cell{display:grid;gap:3px}.user-cell span{font-size:12px;color:var(--muted)}.pill{display:inline-flex;align-items:center;width:max-content;padding:4px 8px;border-radius:999px;background:#f0eef2;color:#56515c;font-size:11px;font-weight:800}.pill.active,.pill.open{background:var(--green-soft);color:var(--green)}.pill.waiting{background:var(--blue-soft);color:var(--blue)}.pill.high,.pill.urgent{background:var(--red-soft);color:var(--red)}.pill.closed{background:#eee;color:#666}.permission-note{display:flex;gap:9px;align-items:center;padding:13px 15px;margin-bottom:15px;border:1px solid #dce3f7;border-radius:12px;background:var(--blue-soft);color:#344774}.permission-note span{color:#596986}.permission-note.small{display:grid;margin:0;font-size:12px}.team-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:13px}.team-card{display:grid;gap:14px;padding:18px;background:#fff;border:1px solid var(--line);border-radius:15px}.team-card-head{display:flex;align-items:center;gap:11px}.avatar{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;background:var(--red-soft);color:var(--red);font-weight:900}.team-card-info{display:grid;gap:2px;min-width:0}.team-card-info span{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis}.team-card-actions{display:flex;gap:8px}.support-layout{min-height:650px;display:grid;grid-template-columns:330px 1fr;background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden}.thread-list{border-right:1px solid var(--line);max-height:720px;overflow:auto}.thread-item{width:100%;display:grid;gap:6px;padding:14px;border:0;border-bottom:1px solid var(--line);background:#fff;text-align:left}.thread-item:hover,.thread-item.active{background:#fff5f7}.thread-item>span:not(.pill){font-size:12px;color:var(--muted)}.thread-meta{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.conversation{min-width:0;display:flex;flex-direction:column}.empty-panel{display:grid;place-items:center;color:var(--muted)}.conversation-head{padding:17px;border-bottom:1px solid var(--line)}.conversation-head>div{display:grid;gap:4px}.conversation-head span{font-size:12px;color:var(--muted)}.ticket-controls{display:grid;grid-template-columns:130px 130px minmax(180px,1fr) auto;gap:9px;align-items:end;padding:10px 17px;border-bottom:1px solid var(--line);background:#faf9fb}.message-list{min-height:330px;max-height:480px;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:10px}.message{max-width:75%;align-self:flex-start;padding:10px 12px;border-radius:4px 13px 13px 13px;background:#f0eef3;white-space:pre-wrap}.message.mine{align-self:flex-end;border-radius:13px 4px 13px 13px;background:var(--red-soft)}.message small{display:block;margin-top:5px;color:var(--muted);font-size:10px}.reply-form{display:grid;grid-template-columns:1fr auto;gap:9px;padding:14px;border-top:1px solid var(--line);margin-top:auto}.reply-form textarea{min-height:74px}.settings-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.setting-group{background:#fff;border:1px solid var(--line);border-radius:15px;padding:18px;display:grid;gap:14px}.setting-group h2{font-size:18px;margin-bottom:0}.setting-row{display:grid;grid-template-columns:1fr minmax(170px,250px);gap:15px;align-items:center;padding-top:13px;border-top:1px solid var(--line)}.setting-row:first-of-type{border-top:0;padding-top:0}.setting-copy{display:grid;gap:3px}.setting-copy small{color:var(--muted)}.toggle-input{width:20px;height:20px}.timeline{display:grid}.timeline-item{display:grid;grid-template-columns:10px 1fr auto;gap:11px;padding:11px 0;border-bottom:1px solid var(--line)}.timeline-item:last-child{border-bottom:0}.timeline-dot{width:8px;height:8px;margin-top:5px;border-radius:50%;background:var(--red)}.timeline-copy{display:grid;gap:3px}.timeline-copy span,.timeline-item time{color:var(--muted);font-size:11px}.timeline.compact .timeline-item:nth-child(n+6){display:none}dialog{width:min(660px,calc(100% - 28px));max-height:90vh;border:0;border-radius:18px;padding:0;box-shadow:0 28px 90px rgba(20,15,18,.25)}dialog::backdrop{background:rgba(20,18,23,.58)}dialog>form,#user-detail{padding:22px;display:grid;gap:14px;max-height:90vh;overflow:auto}.dialog-title h2{margin-bottom:4px}.dialog-title p{margin:0;color:var(--muted);font-size:13px}.icon-button{border:0;background:#f2eff3;width:32px;height:32px;border-radius:50%;font-size:21px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.upload-field small{color:var(--muted);font-weight:500}.logo-preview{min-height:105px;display:grid;place-items:center;border:1px dashed #d7d2da;border-radius:12px;background:#faf9fb;color:var(--muted)}.logo-preview img{max-width:240px;max-height:90px;object-fit:contain}.check-row{display:flex;flex-wrap:wrap;gap:15px}.check-row label{display:flex;align-items:center;gap:6px}.check-row input{width:auto}.dialog-actions{display:flex;justify-content:flex-end;gap:9px}.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.detail-box{padding:12px;border:1px solid var(--line);border-radius:11px;display:grid;gap:4px}.detail-box span{font-size:11px;color:var(--muted)}.detail-actions{display:flex;gap:8px;flex-wrap:wrap}.toast{position:fixed;right:22px;bottom:22px;z-index:99;max-width:390px;padding:12px 16px;border-radius:11px;background:#27252d;color:#fff;opacity:0;pointer-events:none;transform:translateY(10px);transition:.2s}.toast.show{opacity:1;transform:none}
@media(max-width:1050px){.stats-grid{grid-template-columns:repeat(2,1fr)}.team-grid{grid-template-columns:repeat(2,1fr)}.ticket-controls{grid-template-columns:1fr 1fr}.note-label{grid-column:1/-1}}
@media(max-width:850px){.app-shell{display:block}.sidebar{display:none}.main-content{padding:18px}.mobile-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:22px}.mobile-header select{width:auto}.dashboard-grid,.settings-grid{grid-template-columns:1fr}.support-layout{grid-template-columns:1fr}.thread-list{max-height:260px;border-right:0;border-bottom:1px solid var(--line)}.conversation{min-height:560px}}
@media(max-width:600px){.main-content{padding:13px}.page-heading{align-items:stretch;flex-direction:column}.page-heading h1{font-size:26px}.toolbar{align-items:stretch;flex-direction:column}.toolbar .search{min-width:0}.stats-grid,.team-grid,.form-grid,.detail-grid{grid-template-columns:1fr}.stats-grid{gap:9px}.stat-card{padding:15px}.ticket-controls{grid-template-columns:1fr}.note-label{grid-column:auto}.reply-form{grid-template-columns:1fr}.reply-form button{justify-self:end}.setting-row{grid-template-columns:1fr}.action-item{align-items:flex-start;flex-direction:column}th,td{padding:11px}}
.load-status{margin:0 auto 22px;max-width:1320px;padding:14px 16px;border:1px solid #efb2b2;border-radius:14px;background:#fff3f3;color:#8f2222;display:grid;grid-template-columns:1fr auto;gap:5px 18px;align-items:center}.load-status strong,.load-status span{grid-column:1}.load-status span{font-size:13px;line-height:1.45}.load-status button{grid-column:2;grid-row:1/3}@media(max-width:600px){.load-status{grid-template-columns:1fr}.load-status button{grid-column:1;grid-row:auto}}
.setting-group{align-content:start}.setting-group-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.setting-group-head h2{font-size:18px;margin:0}.setting-group-head>span{color:var(--muted);font-size:11px}.setting-copy{gap:4px}.setting-copy>div{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.setting-copy small{line-height:1.4}.setting-row textarea{min-height:96px}.admin-switch{display:flex;align-items:center;justify-content:flex-end;gap:9px;font-weight:700}.admin-switch input{width:22px;height:22px;accent-color:var(--red)}.admin-switch span{min-width:28px;color:var(--muted)}

#thread-context,#support-delivery-status{font-size:.85rem;color:#666;padding:0 16px}.reply-form{flex-wrap:wrap}#canned-reply{width:100%}.message strong{font-size:.75rem}details.panel{margin-top:20px;padding:20px}details.panel summary{cursor:pointer;font-weight:700}#thread-note{min-width:180px}@media(max-width:760px){.ticket-controls{display:grid;grid-template-columns:1fr}.support-layout{display:block}.thread-list{max-height:300px}.conversation{margin-top:16px}.toolbar{flex-wrap:wrap}.message{max-width:95%}}

.support-attachment{display:block;max-width:100%;max-height:220px;margin-top:12px;border-radius:12px;object-fit:contain}

/* Shared role styling: customer on the left, every staff member on the right. */
.message{overflow-wrap:anywhere}
.message.staff{align-self:flex-end;background:var(--blue-soft);border:1px solid #dce3f7;border-radius:16px 4px 16px 16px}
.message.customer{align-self:flex-start;background:#f5f3f6;border:1px solid var(--line);border-radius:4px 16px 16px 16px}
.message.automatic{align-self:center;background:#faf9fb;border:1px dashed #d6d1dd;border-radius:14px;color:var(--muted)}
.message .message-sender{display:block;margin-bottom:7px;font-size:.78rem;line-height:1.4;color:var(--blue)}
.message.customer .message-sender{color:var(--red-dark)}

/* Appmenu editor: separate draft, live preview and explicit publication. */
.menu-workspace{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px;align-items:start}.menu-toolbar,.menu-section-heading{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.menu-section{margin:16px 0;padding:18px}.menu-section-heading strong{flex:1}.menu-section details{margin-top:12px}.menu-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:14px 0}.menu-fields input[type=checkbox]{width:auto}.menu-item{padding:12px;border:1px solid #e4e0e9;border-radius:12px;margin:10px 0}.menu-item summary,.menu-section summary{cursor:pointer;overflow-wrap:anywhere}.menu-item [draggable],.menu-section [draggable]{cursor:grab;padding:4px 8px}.menu-preview-panel{position:sticky;top:20px;padding:20px}.menu-preview-panel p{font-size:13px;color:#77717d}.menu-preview-panel label{margin:10px 0}#menu-preview{background:#f4f2f7;border-radius:18px;padding:12px;overflow-wrap:anywhere}#menu-preview details,.menu-preview-account{background:white;border-radius:12px;margin:10px 0;padding:12px}#menu-preview summary{font-weight:700;cursor:pointer}.menu-preview-item{padding:12px 0;border-top:1px solid #eee}#menu-preview small{display:block;color:#77717d}.menu-share{padding:18px}.menu-fields label,.menu-share label{min-width:0}.menu-fields input,.menu-fields select,.menu-share input,.menu-share textarea{width:100%;box-sizing:border-box}.menu-toolbar select{max-width:260px}@media(max-width:1000px){.menu-workspace{grid-template-columns:1fr}.menu-preview-panel{position:static}}@media(max-width:600px){.menu-fields{grid-template-columns:1fr}}
.content-layout{display:grid;grid-template-columns:minmax(240px,320px) minmax(0,1fr);gap:18px}.content-layout textarea{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;line-height:1.5}.content-layout .panel{margin:0}.content-layout .thread-list{max-height:760px;overflow:auto}#support-mode-result{margin-top:18px}#support-mode-result .detail-grid{margin-top:12px}@media(max-width:900px){.content-layout{grid-template-columns:1fr}.content-layout .thread-list{max-height:280px}}